Privacy Policy

Effective date: June 16, 2026

Euno is a Discord moderation bot operated by Vitullo Consulting, LLC, a single-member limited liability company organized in the State of New York, United States, doing business as Reactiflux (“Reactiflux,” “we,” “us”). This Privacy Policy explains what we collect, why, how long we keep it, and the choices you have. Using Euno means you agree to this policy.

Information we collect

We collect only what we need to run moderation features in your Discord server.

Discord identifiers. User IDs, server (guild) IDs, channel IDs, and message IDs. For some moderation actions we also store the acting moderator’s username.

Message content — briefly. To give moderators context — for example, when reviewing a report or a deletion — Euno keeps a short-lived cache of recent message content. This content is automatically cleared about an hour after a message was last active, and the cached records are deleted within about 24 hours. We do not keep message content beyond this moderation window.

Message statistics. Euno stores aggregate counts about activity — such as message, word, character, link, and reaction counts, and timestamps — to power moderation analytics. These statistics do not include message content.

Moderation records. Actions taken through Euno — moderation actions, anonymous reports, and escalation votes — are stored so your team has a shared history.

Account information (web dashboard only). If you sign in to the Euno web dashboard, we create an account using your Discord account via OAuth, which may include your Discord user ID and email address. This is the only place we collect an email address, and it is not required to use the bot.

Subscription information. If your server subscribes to a paid plan, we store your Stripe customer and subscription identifiers and your plan status. We do not store payment card details — those are handled by Stripe.

How we use information

  • Provide moderation features: reports, escalations, moderation actions, spam and raid defense, and ticketing.
  • Show your team moderation history and activity analytics.
  • Operate paid subscriptions and billing.
  • Diagnose errors and keep the service reliable.

Service providers

We share data only with the providers we rely on to operate Euno. We do not sell your information.

  • Discord — the platform Euno runs on.
  • Stripe — payment processing for paid plans. Stripe holds card details; we don’t.
  • PostHog — product analytics and feature management.
  • Sentry — error monitoring (used when enabled).
  • DigitalOcean — cloud hosting for the service.

We may also disclose information if required by law, or to protect the rights and safety of our users.

Data retention

  • Message content: cleared about 1 hour after last activity; cached records deleted within about 24 hours.
  • Message statistics, moderation records, and subscription data: retained while Euno is active in your server, so your team keeps its history. You can ask us to delete this data at any time (see below).
  • Web dashboard sessions and account data: retained while your account is active.

Your choices

  • Stop collection: remove Euno from your server at any time.
  • Access or delete your data: email us at hello@reactiflux.com and we’ll help you access or delete data associated with your server or account. We honor these requests regardless of where you live.
  • Correct account info: update it through Discord.

Security

We protect data with access controls and by transmitting it over encrypted (HTTPS/TLS) connections. No method of storage or transmission is perfectly secure, so we can’t guarantee absolute security, but we work to protect your information.

Children

Euno is not directed to children under 13, and we don’t knowingly collect their information. You must meet Discord’s minimum age — at least 13, or higher where required — to use Euno. If you believe a child under 13 has provided us information, contact us and we’ll remove it.

Changes

We may update this policy. For material changes we’ll update the effective date and, where appropriate, give notice. Continued use after a change means you accept the update.

Contact

Questions or requests: hello@reactiflux.com.